According to Dave Copeland, over the past 20 years, there have been exponential levels of innovation in the technology available to city authorities. Yet, there’s been relatively little innovation in the structures and processes to which those technologies have been applied.
Put simply, the default mode of most cities has been to use technology to optimize what they already do.
Alternatively he argues for a radical restructuring of public service delivery which can be assisted by modern technology, e.g. by enabling groups of people to work alongside city services and by connecting citizens to provide peer support to each other.| https://meetingoftheminds.org/technology-can-do-much-more-than-optimize-cities-30647