Cities and towns in Sub-Saharan Africa are experiencing a crisis in capacity that is insufficiently recognised and poorly understood. The Future Cities Africa Project has initiated work to understand the depth and breadth of this crisis. This work has analysed existing staff capacity in critical frontline services and key support functions in 16 cities of varying sizes across four countries.
This toolkit provides a novel intervention in understanding urban service delivery gaps. It takes staffing as a key driver and an entry point to achieving desired service-level standards and benchmarks.
The toolkit is designed as a handy practitioners’ guide to understanding staffing efficiency in urban local government in Africa.It provides insights into:
While the current model has been designed for African cities, it is adaptable to other continents and expandable to other sectors of government – making it an important tool for decision makers.