Improving public service delivery at local level – solutions for participatory and accountable management

Connective Cities brought together urban practitioners from Sub-Sahara Africa and Germany to meet at the dialogue event “Improving public service delivery at local level – solutions for participatory and accountable management” in Harare, Zimbabwe from 20^th to 22^nd of August 2019.

Especially in Sub-Saharan Africa, dynamic urbanization and significant environmental and demographic changes are stating new challenges with regard to basic service delivery. Therefore, the focus was on developing approaches to improve public service delivery through public participation in order to achieve social accountability in the sectors of water, sanitation, waste management and transport.

Twenty-one representatives from Zimbabwean municipalities as well as a number of municipal practitioners from South Africa, Lesotho, Zambia, Kenya and municipal experts from Germany exchanged their experiences based on examples of Good Practices on public service delivery and defined possible solutions for the improvement of public service management.

The dialogue event was organized in cooperation with the GIZ project in Zimbabwe, “Strengthening the Urban Councils Association of Zimbabwe (UCAZ) to promote inter-regional and municipal knowledge transfer and capacity development”.