German city of Wiesbaden: sustainable logistics to make the city more liveable

With a step-by-step concept for restructuring delivery services and more emission-free transports


Wiesbaden has taken an ambitious approach to make urban logistics more sustainable. Based on a political resolution, it has embarked on a three-phase journey, tackling delivery zones, emission-free transport and restructuring delivery services.


Wiesbaden’s Green City Master Plan of 2018 includes a set of measures for urban logistics. They are expected to reduce nitrogen dioxide emissions by nine percent by 2030. During the Covid-19 pandemic, e-commerce boomed and, in 2020, parcel shipments increased by 11 percent compared to 2019. More e-commerce also means more delivery traffic.


The city aims to comprehensively transform urban logistics step by step to reduce emissions and to make the city more liveable. This goal should be achieved with a participatory approach.


In March 2021, the city council adopted the urban logistics strategy, which encompasses three phases: phase 1 lasts until the end of 2021, phase 2 until 2025 and phase 3 to 2030. Phase 1 includes immediate action and the introduction of emission-free, low-contact delivery logistics during the Covid-19 crisis, including a tool for real-time communication between businesses and delivery service providers. Intelligent delivery zones were set up and an app-controlled access and booking system is planned. However, there are still legal restrictions to overcome, such as for reserving certain zones in the public space for particular user groups.

In addition, cargo bike infrastructure has been improved since 2019. A 100,000 euro project offers private individuals and businesses the opportunity to receive a refund of up to 25 percent or 1,000 euros on a cargo bike purchase.

Many stakeholders, including freight forwarders, couriers, policy-makers, universities and businesses, participated in several workshops to provide their input for the urban logistics strategy.


Incentives make it more attractive for freight companies to participate in the micro-hub pilot project. There are plans to increase the number of micro-hubs from two in 2021 to 10 by 2030. The micro-hubs will be operated jointly by several companies. Using the micro-hubs is more expensive for businesses, as it involves additional reloading of parcels from trucks to cargo bikes.


There are numerous leverage points to promote sustainable urban logistics, such as switching to cargo bikes, improving delivery zones and regulating delivery traffic. Municipalities must always consider legal restrictions, particularly on traffic surveillance, which may conflict with data protection laws. In addition, they need perseverance, making urban logistics more sustainable is a long and multi-step process.

Learn more about Wiesbaden’s approach to sustainable urban logistics in this video.

more information

Wiesbaden: sustainable urban logistics

Video auf YouTube in Englisch mit deutschen Unterttiteln

Sustainable Urban Mobility and COVID-19

Peer Learning Note from UCLG in cooperation with Connective Cities and the City of Wiesbaden

Published: 01/12/2021


Carola Pahl

Project Management Sustainable Urban Logistics

Civil Engineering and Surveying Office of the State Capital Wiesbaden

Phone: +49 611 312782



Categories: Integrated urban development Sustainable mobility Participation and urban planning Cities and climate change Local economic development Green Urban Economy
Regions: Europe Germany Wiesbaden


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