Connective Cities brought together urban practitioners from Sub-Sahara Africa and Germany to meet at the dialogue event “Improving public service delivery at local level – solutions for participatory and accountable management” in Harare, Zimbabwe from 20th to 22nd of August 2019.
Especially in Sub-Saharan Africa, dynamic urbanization and significant environmental and demographic changes are stating new challenges with regard to basic service delivery. Therefore, the focus was on developing approaches to improve public service delivery through public participation in order to achieve social accountability in the sectors of water, sanitation, waste management and transport.
Twenty-one representatives from Zimbabwean municipalities as well as a number of municipal practitioners from South Africa, Lesotho, Zambia, Kenya and municipal experts from Germany exchanged their experiences based on examples of Good Practices on public service delivery and defined possible solutions for the improvement of public service management.
The dialogue event was organized in cooperation with the GIZ project in Zimbabwe, “Strengthening the Urban Councils Association of Zimbabwe (UCAZ) to promote inter-regional and municipal knowledge transfer and capacity development”.
At the beginning of the workshop, an overall overview of the current situation of public service delivery was given based on the pitch of Good Practice examples of each represented municipality. Subsequent, the participants were divided into working groups according to their thematic focus – within these groups the participants proceeded with the exchange of Good Practices and its deeper analysis focusing on the used strategy, on lessons learnt and its transfer potential.
In the following peer-to-peer advisory sessions, specific challenges were identified and possible options to address these challenges formulated. In order to emphasize the importance of Good Practices and complement the picture of experiences already gained, a field trip to a local Recyclables Collection Facility (operated by Harare City in cooperation with local communities) was included in the workshop.
On the third day of the workshop, the participants suggested ideas for future projects in their municipalities and analysed the cause/effect relation between the problems in public service delivery, reviewed the composition of stakeholders for each local context and defined strategies to improve public services resulting in action plans for implementing the project ideas.
Keynote: STRATEGY EXECUTION THROUGH EFFECTIVE LEADERSHIP
Johann Mettler, City Manager /
Nelson Mandela Bay Metropolitan Municipality
Community Engagement for Sustainable Service Delivery - Harare Water Department
Best Practices to achieve continuous water supply in a city,
L. Mkandhla & J. Mhike
Wastewater Treatment and Recycling Project powered by Earthworms
L. Ramakgapola & N. Muleya
Involvement of the Community in Katanda Water Reticulation System Upgrade
M. Kaitano & A. Gotora
GIS-based Cadastral and Infrastructure Mapping
J. Maligwa & M. Kerith
Community engagement in Solid Waste Management for Sustainable Service Delivery
Clerk Eng. Hosiah Abraham Chisango
Participation in Integrated Solid Waste Management System
Solid Waste Management in Nairobi
Waste Management Programmes within Maseru District Council
Waste Management Project Thaba Tseka Urban Council
Refuse Collection by Community Vehicles
C. Dube & S. Dube
Ward Community Health Clubs
V. Shonhai & T. Gozo
Kariba Integrated Solid Waste Management Plan/Project
Community Participation in Governance and Youth Empowerment in Choma District
Choma Municipal Council
Bus acceleration programme in the City of Hamburg
Dr. T. Becker
Public Service Delivery Innovation at Municipal level - Find&Fix App
Johannesburg Road Agenvy, City of Johannesburg
Thematic Committees Based Budgeting Method
H. Mutanga & O. Masimba
Urbanization in the context of public service delivery in Sub-Saharan Africa
R. Dube & K. Mangena
Victoria Falls Municipality
These action plans ranged from projects focusing on:
Also within the framework of the dialogue event, consultation sessions between the Urban Councils Association of Zimbabwe (UCAZ) and the Local Government Association of Zambia (LGAZ) took place, which were supported by the German Association of Cities.
In these peer-to-peer consultations, questions concerning the constitution of the respective organization were discussed and differences in the working structures with its advantages and disadvantages identified. One significant difference between the two organizations concerns its management. While LGAZ is managed by a CEO, who has the mandate to make relatively far-reaching decisions independently, UCAZ has a secretary general, who is much more dependent on the mayors and town clerks. The meeting also discussed LGAZ's experience in integrating a municipal expert - this shared experience was enrichment for UCAZ, which is now also targeting a cooperation with a municipal expert.
All three parties, UCAZ, LGAZ and the German Association of Cities, agreed on the benefit of a follow-up meeting, which will take place during the UCLG world congress in Durban/ South Africa, facilitated by Connective Cities. During this workshop, the constitutions will be closely examined in order to formulate reform proposals for UCAZ.
A detailed documentation of the event is expected to be available for download at the end of October/beginning of November.