11:00 – 13:00 CET

Crisis Management and Urban Public Services

Representatives of different municipalities share their experiences how they dealt with the challenges of keeping the administration running during the lockdown. Insights in daily crises management will be provided.

• experiences and lessons learned from city of Wuhan during the lockdown
• supply of goods and services for the affected population

Invited experts:

• Oliver Tittmann, Stadt Duisburg,Head of the fire department, Municipality of Duisburg, Germany
• N.N., Municipality of Wuhan, China
   

16:30 – 18:30 CET

Decision making and communication in crises situations

In this “how-to” session, we discuss how effective decision making and communication can be facilitated during crises situations in public institutions and e.g. task forces. We will look at how communication changes during high pressure situations within teams and across organizations. The workshop also includes how crises affect us individually based on psychological and neuro-scientific research. Core questions include:

• How do individuals and teams react in crises situations?
• What is trauma-informed and resilient communication and decision making?
• Which instruments and measures facilitate interaction and cooperation in times of the pandemic?

Invited experts:

• Sandra Mandl, certified systemic therapist (DGSF) and systemic consultant (GST) (Germany)
• Felix Richter, organizational consultant and somatic experience practitioner (facilitator),

You are cordially invited to our virtual plenum discussion! The participation is free of charge. However, registration is required.

Register now!

More information about the virtual global exchange series