Digitalisation for Social Good

Leveraging Digital Services in Smart City, Poznan, Poland


Poznan is one of the largest urban centres in Poland and attracts a growing number of people and businesses every year. Therefore, the city needed to prepare itself for the 21st century. The Smart City Strategy identified six different areas for potential change in Poznan: Digital City, Living, Environment, Mobility, Economy and Community. 


Since 2019, the Smart City Team, an interdisciplinary group of professionals, has been working to make Poznan more future-oriented. The first task in this process was to conduct a complex analysis of possible options, taking into account local conditions, in order to create a smart city model. Six different areas for possible changes in Poznan were identified: Digital City, Living, Environment, Mobility, Economy and Community.

The key factors of the Poznan smart city model include quality, time, energy and space savings, and pragmatism. In addition, the innovations implemented must benefit all social groups, provide them with a space for integration and be easily accessible.


The main objective of the Smart City Team is to propose projects that meet at least two of the following criteria: Use of technological tools, innovative character, integration of data and involvement of entities outside the municipality. The projects are divided into the six areas listed in the previous paragraph. Each of these areas is assigned to a corresponding working group operating within the Smart City Team. If a project involves two or more of the highlighted areas, the groups work together to find appropriate solutions and implement them in the most effective way.


One of the projects developed by the Smart City Team is the Smart City Poznan App. Launched in 2020, it is a sophisticated mobile tool for communication between the residents of Poznan and the city administration. While the app forwards important information to citizens, for example about weather warnings, road works or announcements for senior citizens, it also allows users to report problems in their neighbourhood and submit their initiatives. This way, the city administration can quickly identify problems and offer appropriate solutions.

The Smart City Poznan app works on devices running Android and IOS. It was developed using the open-source software Flutter making it flexible for further improvements and for changes that can be adapted to the altering needs of the residents.


The project proved to be very fruitful as the number of new users increased daily. One of the key factors for the success of the project was the system integration as well as the cooperation between the city departments and the supporting institutions in internal communication. The project facilitates communication between city departments and residents, while the app encourages greater resident participation. Through the app, users can also access other services offered by the city, such as booking an appointment at the city hall, filling out the waste declaration and other electronic services.

The Smart City Poznań app is an outstanding example of good work results, and each group working on an assigned Smart City model area has its own successes to report


The Poznan Smart City model was developed based on existing or previous experiences from other cities and adapted to the unique local conditions. The continuous implementation of new projects and the further development of existing ones guarantee residents that the Poznan municipality has an active influence on improving their quality of life. Moreover, Poznan values their voice and participation thanks to the consistent work of the City Hall staff and the internal cooperation of departments and units.


Michał Łakomski

Leader of the Cyfrowe Miasto Group



Categories: Good Urban Governance Democracy and public participation Smart Cities / Digitalisation
Regions: Europe Poland Poznań


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