Digitalisation & communication

New ways of municipal service delivery and communication

Since the onset of the COVID-19 pandemic, municipalities around the world have experienced a strong push towards digitalisation. Not only have existing services been digitised, but new tools have also been invented to meet various crisis-related needs. The aim of this cluster is to support municipal experts in these digitalisation processes and to find demand-oriented digital solutions for municipalities and their citizens. The more digitised public services become, the more important the topic of the digital divide and digital literacy are. The goal is to also include vulnerable groups in digitalisation processes and support them as needed. Strongly affected by digitalisation are also the educational sector, which faces new challenges since schools shut down and classrooms went virtual, as well as the communication sector.

The pandemic has opened new avenues and means of communication, with crisis management, technology and mass media now being central issues. How to communicate the health implications of COVID-19 for the population, combat fake news, connect and unite citizens in times of crisis, and provide timely and transparent information about imposed measures and restrictions continues to be a challenge for many municipal administrations.

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Photo (above): metamorworks | istock

News & events

News

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Good Practice from Landshut, Germany: Assisted Learning

Good Practice from Landshut, Germany: Assisted Learning

06.09.2021

Open up new opportunities for children who are overwhelmed by the challenges of digital learning

Female power at the Insight Session on digital literacy

Female power at the Insight Session on digital literacy

02.09.2021

Review of the Insight Session "Digital Literacy and Digital Municipal Service Design" on August 18,…

Supporting municipal digitalisation projects and strengthening digital participation

Supporting municipal digitalisation projects and strengthening digital participation

25.08.2021

Call for participation for the Connective Cities COVID Digitalisation Cluster kick-off on August 31,…

Municipal Response to COVID-19: Driving smart city development

Municipal Response to COVID-19: Driving smart city development

06.08.2021

Video with insights into the virtual global exchange on April 29, 2021

 

Good practices and learning experiences

Videos & podcasts

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Good Practice from Landshut, Germany: Assisted Learning

Good Practice from Landshut, Germany: Assisted Learning

06.09.2021

Open up new opportunities for children who are overwhelmed by the challenges of digital learning

Female power at the Insight Session on digital literacy

Female power at the Insight Session on digital literacy

02.09.2021

Review of the Insight Session "Digital Literacy and Digital Municipal Service Design" on August 18,…

Supporting municipal digitalisation projects and strengthening digital participation

Supporting municipal digitalisation projects and strengthening digital participation

25.08.2021

Call for participation for the Connective Cities COVID Digitalisation Cluster kick-off on August 31,…

Municipal Response to COVID-19: Driving smart city development

Municipal Response to COVID-19: Driving smart city development

06.08.2021

Video with insights into the virtual global exchange on April 29, 2021

Good practices

Stari Grad – how vaccination campaigns can reach groups at risk

25/05/2021

As in many other countries, people in Serbia who want to be vaccinated have to book an appointment online and then get…

 

Communicate and coordinate – the key to successful vaccination campaigns

24/05/2021

Impatient and sceptical citizens, the ongoing shortage of vaccines, constantly changing regulations that have to be…

 

Hazmieh in Lebanon: A lighthouse in good urban governance

17/05/2021

Hazmieh municipality has set a comprehensive and effective strategy for local economic development, in which the public…

 

Amman - strengthening social responsibility

07/04/2021

With a prudent vision, the Greater Amman Municipality implemented several hard and soft measures to curb the impact of…

 

Template: List
Good Practice from Landshut, Germany: Assisted Learning

Good Practice from Landshut, Germany: Assisted Learning

06.09.2021

Open up new opportunities for children who are overwhelmed by the challenges of digital learning

Female power at the Insight Session on digital literacy

Female power at the Insight Session on digital literacy

02.09.2021

Review of the Insight Session "Digital Literacy and Digital Municipal Service Design" on August 18,…

Supporting municipal digitalisation projects and strengthening digital participation

Supporting municipal digitalisation projects and strengthening digital participation

25.08.2021

Call for participation for the Connective Cities COVID Digitalisation Cluster kick-off on August 31,…

Municipal Response to COVID-19: Driving smart city development

Municipal Response to COVID-19: Driving smart city development

06.08.2021

Video with insights into the virtual global exchange on April 29, 2021

 

Reviews of virtual events

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Supporting Municipal Digitalisation Projects and Strengthening Digital Participation

Supporting Municipal Digitalisation Projects and Strengthening Digital Participation

31.08.2021

Kick-off Event of the Connective Cities COVID Clusters Digitalisation

Digital literacy and digital municipal service design in Post-COVID-19 Cities

Digital literacy and digital municipal service design in Post-COVID-19 Cities

18.08.2021

Invitation to the second session of our event series "Insight Sessions: Post-COVID Urban Futures"

 

Publications

COVID-19 implications in the Mediterranean

2021 - Promoting data-driven processes in the response and recovery from the pandemic through regional collaboration and peer learning

FEMISE | CMI

Final Report: Virtual Global Exchange

2021 - "Municipal Response to COVID-19" from 23rd November to 3rd December 2020

Connective Cities

The Value of Sustainable Urbanization

2020 - World Cities Report 2020

UN-Habitat

South-East European Local Governments in Post Covid-19 Socio-Economic Recovery

2020 - A survey of 146 respondents, of which 137 local governments and 9 Local Government Associations from SEE

Network of Associations of Local Authorities of South East Europe (NALAS)

Cities Policy Responses

2020 - Tackling coronavirus (COVID‑19) - Contributing to a global effort

OECD

 
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