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New ways of municipal service delivery and communication
Since the onset of the COVID-19 pandemic, municipalities around the world have experienced a strong push towards digitalisation. Not only have existing services been digitised, but new tools have also been invented to meet various crisis-related needs. The aim of this cluster is to support municipal experts in these digitalisation processes and to find demand-oriented digital solutions for municipalities and their citizens. The more digitised public services become, the more important the topic of the digital divide and digital literacy are. The goal is to also include vulnerable groups in digitalisation processes and support them as needed. Strongly affected by digitalisation are also the educational sector, which faces new challenges since schools shut down and classrooms went virtual, as well as the communication sector.
The pandemic has opened new avenues and means of communication, with crisis management, technology and mass media now being central issues. How to communicate the health implications of COVID-19 for the population, combat fake news, connect and unite citizens in times of crisis, and provide timely and transparent information about imposed measures and restrictions continues to be a challenge for many municipal administrations.
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Photo (above): metamorworks | istock
News & events
News
The countrywide localization of the SDGs from the perspective of local municipalities
13/05/2025
International expert exchange on the Voluntary Subnational Review
Vaccination and communication strategies in Bogotá
11/05/2022
Virtual exchange between the cities of Bogotá (Columbia) and Stuttgart (Germany) on the local…
Keeping the Community of Kibera online
05/04/2022
A podcast presents a good practice from Nairobi, Kenya
Insights into the working group 'digitalisation of public services in MENA'
21/01/2022
Digitalisation is is key in the municipal recovery from the impacts of the pandemic
Good practices and learning experiences
Videos & podcasts
Keeping the Community of Kibera online
05/04/2022
A podcast presents a good practice from Nairobi, Kenya
Development of Covid-19 recovery solutions at municipal level in the area of digitalisation
21/01/2022
The project of prototyping solutions covered Southeast Europe (SEE) and was conducted from September…
Good Practice from Landshut, Germany: Assisted Learning
06/09/2021
Open up new opportunities for children who are overwhelmed by the challenges of digital learning
Municipal Response to COVID-19: Driving smart city development
06/08/2021
Video with insights into the virtual global exchange on April 29, 2021
Good practices
With pony and corgis humorously through the crisis
08/06/2022
With Corona, there was also a crisis in public transport in the German capital Berlin: passenger numbers fell by 70% -…
Digitalisation for efficient integrated risk management
31/03/2022
Gütersloh is a city in North-Western Germany with a population of more than 100,000 people. It was essential for the…
Digitalisation in Madaba Municipality, Jordan
26/01/2022
In line with the efforts in Jordan to drive economic transformation and application of international quality standards,…
Stari Grad – how vaccination campaigns can reach groups at risk
25/05/2021
As in many other countries, people in Serbia who want to be vaccinated have to book an appointment online and then get…
Pandemic response in Aracaju, Brazil
23/06/2021
Infection prevention, strategic crisis management and crisis communication
Multidimensional: The COVID-19 urban restoration programme “Lviv tomorrow”
22/04/2021
Combatting the pandemic and improving the socio-economic and cultural situation in the Ukrainian…
Reviews of virtual events
Insights into the working group 'digitalisation of public services in MENA'
21/01/2022
Digitalisation is is key in the municipal recovery from the impacts of the pandemic
Southeast European (SEE) Regional Network continues exchange on recovery methods and practices
07/01/2022
Review of Network Events held under Covid-19 Program in November and December of 2021 in SEE
Digitalisation: Developing your own ideas based on international practice
05/11/2021
Insights into the work of the Digitisation Working Group in South Eastern Europe
Launch of Digitalisation working group in Southeast Europe (SEE)
18/10/2021
Review of the Kick-off Event, Working Group on Digitalisation, on 21 September 2021
Publications
COVID-19 implications in the Mediterranean
2021 - Promoting data-driven processes in the response and recovery from the pandemic through regional collaboration and peer learning
Final Report: Virtual Global Exchange
2021 - "Municipal Response to COVID-19" from 23rd November to 3rd December 2020
South-East European Local Governments in Post Covid-19 Socio-Economic Recovery
2020 - A survey of 146 respondents, of which 137 local governments and 9 Local Government Associations from SEE
