Digitalisation & communication

New ways of municipal service delivery and communication

Since the onset of the COVID-19 pandemic, municipalities around the world have experienced a strong push towards digitalisation. Not only have existing services been digitised, but new tools have also been invented to meet various crisis-related needs. The aim of this cluster is to support municipal experts in these digitalisation processes and to find demand-oriented digital solutions for municipalities and their citizens. The more digitised public services become, the more important the topic of the digital divide and digital literacy are. The goal is to also include vulnerable groups in digitalisation processes and support them as needed. Strongly affected by digitalisation are also the educational sector, which faces new challenges since schools shut down and classrooms went virtual, as well as the communication sector.

The pandemic has opened new avenues and means of communication, with crisis management, technology and mass media now being central issues. How to communicate the health implications of COVID-19 for the population, combat fake news, connect and unite citizens in times of crisis, and provide timely and transparent information about imposed measures and restrictions continues to be a challenge for many municipal administrations.

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Photo (above): metamorworks | istock

News & events

News

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Vaccination and communication strategies in Bogotá

Vaccination and communication strategies in Bogotá

11.05.2022

Virtual exchange between the cities of Bogotá (Columbia) and Stuttgart (Germany) on the local…

Keeping the Community of Kibera online

Keeping the Community of Kibera online

05.04.2022

A podcast presents a good practice from Nairobi, Kenya

Insights into the working group 'digitalisation of public services in MENA'

Insights into the working group 'digitalisation of public services in MENA'

21.01.2022

Digitalisation is is key in the municipal recovery from the impacts of the pandemic

Development of Covid-19 recovery solutions at municipal level in the area of digitalisation

Development of Covid-19 recovery solutions at municipal level in the area of digitalisation

21.01.2022

The project of prototyping solutions covered Southeast Europe (SEE) and was conducted from September…

 

Good practices and learning experiences

Videos & podcasts

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Keeping the Community of Kibera online

Keeping the Community of Kibera online

05.04.2022

A podcast presents a good practice from Nairobi, Kenya

Development of Covid-19 recovery solutions at municipal level in the area of digitalisation

Development of Covid-19 recovery solutions at municipal level in the area of digitalisation

21.01.2022

The project of prototyping solutions covered Southeast Europe (SEE) and was conducted from September…

Good Practice from Landshut, Germany: Assisted Learning

Good Practice from Landshut, Germany: Assisted Learning

06.09.2021

Open up new opportunities for children who are overwhelmed by the challenges of digital learning

Municipal Response to COVID-19: Driving smart city development

Municipal Response to COVID-19: Driving smart city development

06.08.2021

Video with insights into the virtual global exchange on April 29, 2021

Good practices

With pony and corgis humorously through the crisis

08/06/2022

With Corona, there was also a crisis in public transport in the German capital Berlin: passenger numbers fell by 70% -…

 

Digitalisation for efficient integrated risk management

31/03/2022

Gütersloh is a city in North-Western Germany with a population of more than 100,000 people. It was essential for the…

 

Digitalisation in Madaba Municipality, Jordan

26/01/2022

In line with the efforts in Jordan to drive economic transformation and application of international quality standards,…

 

Stari Grad – how vaccination campaigns can reach groups at risk

25/05/2021

As in many other countries, people in Serbia who want to be vaccinated have to book an appointment online and then get…

 

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Pandemic response in Aracaju, Brazil

Pandemic response in Aracaju, Brazil

23.06.2021

Infection prevention, strategic crisis management and crisis communication

Multidimensional: The COVID-19 urban restoration programme “Lviv tomorrow”

Multidimensional: The COVID-19 urban restoration programme “Lviv tomorrow”

22.04.2021

Combatting the pandemic and improving the socio-economic and cultural situation in the Ukrainian…

 

Reviews of virtual events

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Insights into the working group 'digitalisation of public services in MENA'

Insights into the working group 'digitalisation of public services in MENA'

21.01.2022

Digitalisation is is key in the municipal recovery from the impacts of the pandemic

Southeast European (SEE) Regional Network continues exchange on recovery methods and practices

Southeast European (SEE) Regional Network continues exchange on recovery methods and practices

07.01.2022

Review of Network Events held under Covid-19 Program in November and December of 2021 in SEE

Digitalisation: Developing your own ideas based on international practice

Digitalisation: Developing your own ideas based on international practice

05.11.2021

Insights into the work of the Digitisation Working Group in South Eastern Europe

Launch of Digitalisation working group in Southeast Europe (SEE)

Launch of Digitalisation working group in Southeast Europe (SEE)

18.10.2021

Review of the Kick-off Event, Working Group on Digitalisation, on 21 September 2021

 

Publications

Connective Cities Lab Nov 10th - 30th 2021

2021 - Final Report

Connective Cities

COVID-19 implications in the Mediterranean

2021 - Promoting data-driven processes in the response and recovery from the pandemic through regional collaboration and peer learning

FEMISE | CMI

Final Report: Virtual Global Exchange

2021 - "Municipal Response to COVID-19" from 23rd November to 3rd December 2020

Connective Cities

The Value of Sustainable Urbanization

2020 - World Cities Report 2020

UN-Habitat

South-East European Local Governments in Post Covid-19 Socio-Economic Recovery

2020 - A survey of 146 respondents, of which 137 local governments and 9 Local Government Associations from SEE

Network of Associations of Local Authorities of South East Europe (NALAS)

Cities Policy Responses

2020 - Tackling coronavirus (COVID‑19) - Contributing to a global effort

OECD

 
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