Category: Good Urban Governance

Digital literacy and digital municipal service design in Post-COVID-19 Cities

Posted on by erik

The event series “Insight Sessions: Post-COVID Urban Futures” is part of this year’s Connective Cities Corona programme and facilitates a regular, open exchange on relevant topics of the post-COVID-19 era for municipal practitioners and relevant experts worldwide. Different topics of sustainable urban development during and after the COVID-19 pandemic will be discussed and innovative approaches in this regard will be shared in brief and concise virtual exchange formats. The aim of these events is to provide impulses that encourage participants to reflect on their progress so far and think about innovative solutions. The open discussion rounds will take place on Wednesdays once every three weeks. 

We are pleased to invite you to the second event in the series on “Digital literacy and digital municipal service design in Post-COVID-19 Cities” on Wednesday August 18, 2021 from 10:00 – 11:30 CEST.

The COVID-19 pandemic accelerated the digital transformation of public services. With the establishment of pandemic response measurements like contact tracking or remote work there was the sudden need for the immediate digital implementation of municipal services.  Now that we are living with the pandemic for more than one year, the new digital reality has become the new normality for many, but not for all of us. 

Through the rapid digitalisation process many have been left out who either are missing in digital literacy or don´t have the access to technology to participate. This problem is especially relevant for municipalities as they have the responsibility to include all citizens in their activities and allow them to participate in the society. The (new?) digital divide becomes apparent in the fields of education, communication and many more.  In this session, we will exchange on and discuss the challenges municipalities are facing to overcome the digital divide while still enhancing their digital services and good examples in that regard.

A detailed agenda will be provided shortly. The event will take place virtually in the Connective Cities Community:

Insight Session: Digital literacy and digital municipal service design | Connective Cities Network (connective-cities.net)

Date: Wednesday, 18.08.2021

Time: 10:00-11:30 CEST

Event language: English (translation tba)

If you have any further questions, please do not hesitate to contact us.

Contact: paulina.koschmieder@giz.de

Research of good practices on the subject of health, business, and governance at municipal level during the COVID-19 pandemic

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The report aims to explore municipal initiatives and measures taken to address health, governance, and business sector challenges caused by the COVID-19 pandemic.
The report is structured as follows:
The first part reviews the methodology of country identification for further investigation of good practices at national and city level.
The second, third, and fourth parts consist of good practices in the areas of health, governance, and business during the COVID-19 pandemic, including data analysis in selected countries and a brief overview of municipal practices in response to COVID-19. Good practices were selected from low and medium income countries from Africa, Asia and Southeast Europe.
In the final section, the cities’ challenges and recommendations for Connective Cities are reviewed and conclusions regarding the research findings are also presented.

Municipal response to COVID-19 in the health sector

Posted on by erik

Focusing on exploring tools and protocols that cities have been employing to control and monitor the spread of infection and reviewing the efficiency and effectiveness of such tools and protocols.

More: https://youtu.be/iy9Zb3HL2GQ

More good practices, articles, videos, podcasts and interviews on our COVID-19 page.

‘Digital Shop Window’, Darmstadt

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The Covid-19 pandemic posed significant challenges for retailers and restaurants. During the lockdown, also small local shops in Germany had to close temporarily. In the south of Hesse, the City Darmstadt responded successfully with the “Digital Shop Window” project. Retailers and restaurateurs can offer their goods and services on the city’s central shopping platform. 

The project was already launched in 2019 with around 25 participating shops and restaurants. After the pandemic began, the German city intensified its efforts to expand the platform because interest increased significantly. Currently, over 500 local restaurants and shops are represented, and the platform registers around 700 hits per day. Interested citizens have access to the businesses’ contact details, opening hours, social media channels, and the online shop on the platform.

What led to the success of the “Digital Shop Window”? A key component was the networking of other city projects with the platform. For example, the so-called “Darmstadt City Voucher” has been integrated online. Moreover, Darmstadt offers free delivery of products.  Local events, such as an art market or the city’s wine festival, are also advertised on the website. Since the traders themselves are responsible for their contributions and data, the “Digital Shop Window” always remains up to date.  

Another success factor was that Darmstadt photographed the traders free of charge to personalise online shopping. The pictures make the “Digital Shop Window” much more personal than other online shopping sites, such as Amazon. The personalisation also increased solidarity with the traders within the population. “Digital Shop Window” will certainly have its raison d’être even after the pandemic and make local shopping attractive. 

Further Information:

Good Practice “Digitales Schaufenster” Digitised shopping windows (pdf)

Event Recording (Presentation on Darmstadt starts min. 83): The role of digitalised public services as reactions to the COVID 19-pandemic (Only for those registered on the Connective Cities Platform)

Digital Shop Window: https://www.darmstadt-citymarketing.de/digitales-schaufenster/

Contact:

Agnes Allig, City and tourism marketing
Wissenschaftsstadt Darmstadt Marketing GmbH
Elisabethenstraße 20-22
64283 Darmstadt
Germany
+49-(0)6151-134510
touristikmarketing@darmstadt.de

Streets for all – Glasgow’s new avenues

Posted on by erik

The pandemic has fundamentally changed all our daily lives. Instead of meeting indoors, we meet outside and instead of taking the bus or train, we use the bicycle or sometimes the car. Cities need to respond to this change in population behavior. Glasgow, Scotland’s largest city, whose central streets have long been reserved for car traffic, has met this challenge by taking extensive measures to create more space for cyclists and pedestrians and new central green spaces.

During the pandemic, space for cyclists and pedestrians in Glasgow was provisionally separated from the streets with plastic elements, giving them more space. By doing so, the city successfully responded to the new needs of its residents.

But in the long term the streetscapes suffer from the unsightly plastic elements. However, for the quality of life in a city and the well-being of its residents not only the functionality but also the beauty of the city is important. That’s why the long-term avenue strategy in Glasgow’s city center calls for the creation of 21 streets with continuous bicycle and pedestrian paths in combination with extensive greening by 2027. The new avenues will link central locations and better connect adjacent neighborhoods. The greening will beautify the streets, which were often completely concreted before, and more space for pedestrians and cyclists will significantly reduce motorized traffic.

Thus, not only does the functionality of the street adapt to the new needs of the population, but the new avenues are also visually much more attractive. This increases the attractiveness of the location for retailers and the quality of stay in the public space. Combined with new technologies, such as individually controllable LED lighting, the center of Glasgow is thus made fit for the future.

More Information

Glasgows Avenue Strategy & the Role of Beauty in Public Spaces (PDF)

Event Recording (Presentation on Glasgow starts min. 78): COVID-19 – A chance for urban green recovery? (Only for those registered on the Connective Cities Platform)

Contact:

Jamie Shields, Development and Regeneration Services, Glasgow City Council, UK  jamie.shields@glasgow.gov.uk

Paola Pasino, Development and Regeneration Services, Glasgow City Council, UK paola.pasino@glasgow.gov.uk

Municipal Response to COVID-19: Driving Smart City Development

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On 29th of April a virtual workshop on Smart City Development took place as part of the ongoing applied research project “Research of good practices and moderation of virtual events on the subject of health, business and governance at municipal level in times of COVID-19”. 

Workshop centered on overviewing the EU Green Deal Agenda, smart cities models and concepts, as well as advantages of accelerating digitalization processes and financial attraction possibilities in the period of a pandemic.

Approximately 15 participants from Albania, Armenia, Bulgaria, Colombia, Kyrgyzstan, Moldova, Philippines, Poland, Ukraine, Georgia took part in the workshop.

The event focused on

  • Presenting the concept of European Green Deal
  • Introducing Smart cities development models and concepts
  • Providing digitalization solutions for municipalities in the pandemic period
  • Highlighting possible sources of financing
  • Providing conclusions and possible next step suggestions

After the event all attendees were given certificates of completion of the workshop.

Program

This virtual event was opened by welcoming remarks made by Dr. Piotr Żuber, Project Team Leader, PMCG. Dr. Żuber provided background information of the workshop and briefly overviewed the agenda. Following the introduction, Ms. Daiva Matonienė, International Consultant, advanced into the core sessions.

Two main topics of the sessions were:

  • Smart city development: innovations and key drivers
  • Acceleration of digitalization processes in the pandemic period

After each session, active discussions were held on relevant topics, where participants were given floor to present their practices and share challenges in the Smart City Development processes from their municipalities.

Presentations

European Green Deal and Smart City Development
Ms. Daiva Matonienė, International Consultant

Improvement of local actors, project management in Lithuania
Mr. Arunas Grazulis, Expert of Public Policy and European Union programmes

Smart cities development models and concepts
Ms. Daiva Matonienė, International Consultant

Digitalization- the future is today
Ms. Daiva Matonienė, International Consultant

“ALL-IN-ONE” solution suite for smart municipalities
Mr. Edgaras Engelmanas, Head of Export, IRTC

International practices of the deposit refund system
Ms. Daiva Matonienė, International Consultant

Financial attraction possibilities
Ms. Daiva Matonienė, International Consultant

Results

During this online workshop representatives from multitudes of municipalities exchanged their experiences and insights in the field of smart city development.

Participants were introduced to topics such as: development of green recovery plan, innovative tools for digitalization and public-private partnership. At the same time attendees were given some recommendations on atracting potential donors and funds as well as tips on steps forward. Contact information of field experts, as well as companies experienced in the field of smart development were given to municipal representatives to support further collaboration opportunities.

Municipal Response to COVID-19: Crisis Management

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On 28th of April a virtual workshop on Crisis Management amid Covid-19 was held as part of the Connective Cities Series on Municipal Response to COVID-19. The event focused on the importance of multi-sectoral cooperation and fast communication strategies in unpredictable circumstances.

Approximately 15 participants from Georgia, Armenia, Azerbaijan, Belarus, Moldova and Ukraine took part in the workshop.

The event focused on

  • Presenting crisis communication strategies/approaches
  • Introducing community-based disaster risk reduction methodology
  • Providing recommendations about possible next steps

After the event all attendees were given certificates of completion of the workshop.

Program

This virtual event was opened by welcoming remarks made by Dr. Piotr Żuber. Dr. Żuber provided background information of the workshop and briefly overviewed the agenda. Following the introduction, Mr. Edmunds Akitis, International Consultant, advanced into leading the core sessions.

The workshop revolved around the following three main topics:

  • Crisis Communication
  • Building back better in the pandemic period / recovery
  • Community based disaster risk management

Each segment was followed by a session of questions and answers, allowing participants to grasp the content more thoroughly. Attendees were also given floor to present practices and challenges of crisis management from their respective municipalities.

Presentations

  1. General Presentation of Crisis Management – Mr. Edmunds Akitis, International Consultant
  2. Evaluation of good municipal practices in the pandemic period – Mr. Edmunds Akitis, International Consultant
  3. Methodology of community-based disaster risk management planning – Mr. Edmunds Akitis, International Consultant

Results

During this online workshop representatives from multitudes of municipalities exchanged their experiences and insights of crisis and its communication in their communities. Moreover, they were introduced to some successful practices as well as generally acclaimed structures of communication approaches. Identification of fake news and establishment of early warning systems were some of the highlighted topics discussed during the event.

Multidimensional: The COVID-19 urban restoration programme “Lviv tomorrow”

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Ukraine, like most countries around the world, is strongly affected by Corona since March 2020. Individual cities experience little government support and are largely left to their own devices to combat and deal with COVID-19. Despite this challenge and only limited financial resources within the city budget, the city of Lviv managed to take quick and effective action.

The city, which is in northwestern Ukraine and has a population of about 750,000, established the “Lviv tomorrow” program to mitigate the negative consequences of COVID-19 and create the preconditions for improving the social, economic and cultural situation in the city. The program consists of 80 different projects, of which more than 50 already have been implemented.

An important pillar of the program is safety and health. The city of Lviv doubled the number of hospital beds available and set up its own COVID-19 testing laboratory. This allowed the number of COVID-19 tests to increase from 200-400 to over 3000 per day, speeding up the tracking of infected individuals and thus simplifying pandemic response.

The city also established new digital solutions that make it easier for the population to stay at and work from home. For example, a portal was created where the population can pay digitally for city services.

Especially the cultural sector was hit hard by the restrictions necessary to combat the pandemic. The city of Lviv is countering this by promoting open-air events and smaller cultural events, for example on balconies. This way, not only jobs in the cultural industry can be preserved, but also part of the life quality in the city can remain. In the uncertain times of the pandemic, cultural events are also a important psychological support for the population.

Another component of the “Lviv tomorrow” program is economic development. One project, for example, supports local food producers. In cooperation with supermarkets, food produced in Lviv is promoted and labeled with “made in Lviv” stickers.

With its extensive “Lviv tomorrow” program, the city of Lviv is taking action on many different levels to combat the pandemic and its effects. Not only the immediate aspects of the pandemic, such as the number of hospital beds, but also other areas of coexistence, such as cultural life, are included. Thus, not only acutely fighting the spread of Corona, but also creating a long-term perspective for the post COVID-19 city.

Contact:

Mr. Oleksandr Kobzarev
Director of the City Institute. Center of strategic planning in Lviv, Ukraine
o.kobzarev@city-institute.org

More Information:

LVIV TOMORROW. RESTORATION PROGRAM [pdf 11 pp.]

Interaktive Präsentation über Lviv (Only for those registered on the Connective Cities Platform)

Municipal Response to COVID-19 in the Area of Governance

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Approximately 50 participants from Georgia, Ukraine, Belarus, Moldova, Montenegro, Poland, Kyrgyzstan, Romania, Czech Republic, Estonia, Bosnia and Herzegovina, Argentina, Bolivia, Armenia, Azerbaijan, Albania and Germany (16 countries) participated in the virtual event of the knowledge-exchange series on Municipal Response to COVID-19 in the area of governance.

The event focused on exploring the role of e-governance in combating COVID-19. It reviewed how municipalities manage to ensure the supply of essential municipal services with the help of efficient e-governance systems. During the event various topics were discussed, such as:

  • Crisis management experiences and existing challenges
  • Exploration of how we can enhance or scale-up strategies to meet current crisis-induced demands.

The web-seminar explored the impact of the COVID-19 outbreak on municipal plans/strategies and municipal services, the actions and communication strategies deployed in response, and the cooperation of municipalities with national governments as well as international organizations.  

Program

 In this virtual event, Dr. Giorgi Khishtovani presented the methodology and results of the research on COVID-19 governance responses within the Connective Cities network. Thereafter, two good practices were shared from Tartu (Estonia) and La Paz (Bolivia). The moderated panel discussion covered the topics of e-governance and the effectiveness of ICT solutions at municipal levels during the COVID-19 pandemic. The participants were then encouraged to continue with the exchange on the virtual platform Connective Cities where other resources were shared in addition to the session outputs.

Presentations of good practices

Municipal Business and Governance Response to COVID-19: Tartu Case
Raimond Tamm, Deputy Mayor of Tartu, Tartu, Estonia.

Public Services and I-Government in COVID-19 Era
Roberto Zambrana Flores, La Paz, Bolivia.

Results

During this online exchange representatives from multitudes of municipalities exchanged their experiences and insights in the fields of municipal response in health, business, and governance. This virtual exchange brought together city leaders and field experts in health, business, and governance to discuss prevalent trends, opportunities, and challenges emerging, along with the development and reinvention of municipal responses amid the COVID-19 pandemic.

Interview with Henning Schulz: Digitalisation

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Gütersloh, Deutschland a former paper-based municipality that developed its own digital agenda within three years and moved online and into home offices within very few days.  Henning Schulz, its former mayor, tells us how did they made it in an organized way.

More: https://youtu.be/XzxhxwU8ibA

Join us and watch a special series of videos and podcasts that will show how to overcome a crisis from many different points of view. More videos, podcasts and interviews on our COVID-19 page.