Digitalisation of Municipal Services in Southeast Europe (SEE) and Caucasus

Approximately 50 participants from more than 23 municipalalities from Georgia, Ukraine, Belarus, Moldova, Kosovo, Serbia, Bosnia and Herzegovina, Turkey, Armenia, Azerbaijan and Albania (11 coutries) participated in the first virtual event of the knowledge-exchange series on Municipal Response to the COVID-19 Pandemic.

The event focused on the process of the digital transformation of cities as a response to the COVID -19 outbreak. From the early stage of the COVID-19 pandemic, municipalities around the world experienced a strong push to digitalise not only their existing services but also create new protocols to tackle various crisis-induced demands. The aim of the event was to showcase good practices and new digital modalities that are already helping us imagine a greener and more equitable recovery from both the pandemic and ongoing climate crises.

The virtual event provided the space for an interactive exchange of experiences and all participants have engaged in a lively discussion bringing their local expertise to their peers.

Program

In this virtual event, Ms Yulia Besplemennova from “service & system designer” discussed as a keynote speaker Service Design issues for more efficient digital transformation at municipal level. Furthermore, three good practices were shared from Tirana (Albania), Tbilisi (Georgia) and Essen (Germany). The moderated plenary session provided an opportunity for discussion between the presenters and the participants. The participants were then encouraged to continue with the exchange on the virtual platform Connective Cities where other resources were shared in addition to the session outputs. Overall, the following set of questions were addressed by the presenters:

  1. What have been the core challenges for municipal authorities in their role of supporting citizens during the pandemic?
  2. What measures, innovative and digital solutions have municipal authorities put in place?
  3. How do the municipal authorities deal with vulnerable groups which were most affected by the pandemic?
  4. Are municipal authorities planning to set different development-or service-related priorities in the aftermath of the pandemic?
  5. What are the lessons learned from the perspective of municipal authorities?

Presentations of good practices

  1. Digitalisation of the Tirana municipal services during the COVID-19 pandemic.
    Ms. Faola Hodaj, Tirana municipality
  2. Ensuring continuous delivery of municipal services in Tbilisi through web-platform with an integrated hotline.
    Ms. Sophio Barnabishvili; Tbilisi Municipality
  3. Using innovation and technology to improve municipal services during the COVID-19 outbreak in Essen, Germany.
    Mr. Peter Adelskamp, City of Essen

Results

During the event, urban practitioners from more than 20 municipalities discussed the specific cases from South East Europe, Caucasus and Germany, shared their insights on the topic, and laid out the framework for future cooperation. City leaders and urban practitioners discussed together paramount trends, opportunities and challenges emerging along with the process of developing and reinventing municipal responses amid the COVID-19 outbreak.

In order to follow through with the initiatives of the municipalities, Connective Cities provided a practice-oriented exchange between network members on Connective Cities platform where members could share their challenges and interventions in the provision of their municipal responses.

South-East European Local Governments in Post Covid-19 Socio-Economic Recovery

South-East European (SEE) local governments (LGs) have been and will certainly remain at the forefront in responding to the COVID-19 pandemic social and economic crisis. In serving and protecting their communities they have been facing unprecedented challenges in multiple dimensions. SEE local governments have been responding to these challenges with a strong spirit of solidarity, putting their citizens lives before everything else and working tirelessly to provide support to the most vulnerable.

The crisis required local governments to take timely measures to shut down selected local services, quickly switch to remote working practices and digitalise administrative services, expand programs for securing citizens healthcare, expand social protection and care for a significantly higher number of vulnerable people, take measures to allow the smooth implementation of online or long-distance learning, etc. In the aftermath of the control or minimisation of the first wave of infection SEE local governments have taken specific ad hoc measures to support the survival of their local communities and economies.

The purpose of this survey is to help improving the understanding over the impact of the COVID-19 crisis at the local government level in South-East Europe, identifying effective and innovative social and economic recovery strategies and ultimately helping formulating concrete policy proposals to inform advocacy efforts of NALAS member Local Government Associations.

Call for participants: International exchange of experiences: lessons learned in the Covid-19 crisis

August – December 2020

Cities worldwide are still experiencing the impacts of the Covid-19 pandemic throughout all their municipal departments. In addition to public health care, municipal services must be maintained during the crisis. Local governments must also ensure their own ability to function properly. Some consequences of the pandemic, such as halting economic development, hit local authorities first. Municipalities are currently having to learn to cope with new situations very fast. But the crisis has also shown how important the resilience of municipalities is: this directly applies to local crisis management and disaster preparedness as well as the need for continually adaptive urban planning and development towards increasing the resilience of cities. The current crisis has shown and proven once again that resilience is an essential capacity of municipalities.

Many cities and municipalities have found solutions to the new challenges and developed new strategies. In order to better address the issues related to the pandemic, it is now necessary to share and possibly develop these solutions and strategies together.  
From August to December 2020, the international community of practice for sustainable urban development Connective Cities is organising a series of virtual exchange formats on measures, challenges, and solutions to overcome the corona crisis in cooperation with engaged urban practitioners (municipal experts as well as local experts from academia, civil society and business).

The series of virtual exchange events targets German and international urban practitioners working on various aspects of municipal strategies to cope with the COVID-19 crisis. Presentations of good practice examples will encourage the participating stakeholders to exchange ideas. Developing customized and practical solutions for relevant affected cities can also be an additional and beneficial outcome of the series in the context of a follow-up cooperation.

More information: Detailed and regular updated schedule of events

Cities Policy Responses

This note was developed by the OECD Centre for Entrepreneurship, SMEs, Regions and Cities (CFE) in collaboration with the OECD Working Party for Urban Policy and the OECD Champion Mayors Initiative for Inclusive Growth. It is an update of the earlier versions released on 27 March and 13 May, which expands the examples of measures taken by cities to respond to COVID-19 and recover from the economic and social crisis. The note provides analysis on issues related to the economic, social and environmental impacts, lessons learned in terms of digitalisation, mobility, density, urban design and collaborative governance, and action-oriented guidance to build back better cities, building on previous work on urban resilience. Short and medium term responses provided by cities are clustered around six categories: i) social distancing; ii) workplace and commuting; iii) vulnerable groups; iv) local service delivery; v) support to business; and vi) communication, awareness raising and digital tools. The note also includes updated information on how cities are progressively exiting the lockdown.

German-Turkish Municipal Partnership Conference

In cooperation with the German Association of Cities and Towns (Deutscher Städtetag) together with the Association of Turkish Municipalities (Türkiye Belediyeler Birliği, TBB) and with the support of the city of Istanbul (Istanbul Büyükşehir Belediyesi, IBB), the German representations in Turkey are planning a two-day German-Turkish municipal partnership conference in Istanbul in the second half of 2020. The municipal partnership conference is intended to identify mutual issues and challenges as well as successful approaches for project cooperation.

As a kick-off to the German-Turkish municipal partnership conference, a virtual pre-conference will take place from 15 to 18 June 2020. Topics of the technical workshops are:

  1. Digital City
  2. Sustainable urban development
  3. The role of municipalities in protecting marginalised groups and refugees in the COVID 19 crisis
  4. Youth exchanges in municipal partnerships

Please refer to the conference announcement (in German) for further information on registration, programme and technical requirements. 

UN-Habitat COVID-19 Response Plan and Campaign

The continuing spread of the COVID-19 crisis threatens the most vulnerable in cities and communities, particularly the one billion people living in slums and informal settlements. To address the crisis, UN-Habitat is launching an urgent COVID-19 Response Plan for 64 countries focusing on immediate action in poor and densely populated areas. This is supported by the COVID-19 Campaign to mobilize support among national, city and local governments and community leaders through its network of urban professionals, grassroots organizations and businesses.

Over 95 per cent of the world’s coronavirus cases are in urban areas across over 210 countries in nearly 1,500 cities.  People in informal settlements are particularly at risk as they live in overcrowded conditions, lack adequate housing and basic services such as water and sanitation and many are informal workers surviving from one day to the next.  This makes it extremely hard to implement measures to slow transmission such physical distancing, self-quarantine, handwashing or community-wide lockdowns.

UN-Habitat, which has over 40 years of urban experience, much of it in humanitarian situations, is working with its partners on the ground including mayors, governors, transport and utility providers, women, youth and community organizations and NGOs to urgently deliver the USD 72 million Response Plan in Africa, the Arab States, Asia Pacific, and Latin American and the Caribbean.

This catalytic support will amplify the impact of ongoing initiatives by central and local governments, communities and other UN agencies. Funding requirements will be updated as the situation evolves and needs are further assessed.

Over 70 per cent of the support will be used to help informal settlements to improve affordable access to water and sanitation, raise awareness about COVID-19, and support initiatives to prevent people becoming homeless by providing temporary shelter or alternative income generating activities.  Ensuring safe transport and repurposing buildings to isolate those infected are other priority areas.

To ensure that urban responses, such as provision of water, food, housing, health services and livelihoods, are targeted to the most vulnerable and high risk areas, UN-Habitat will assist with data collection, mapping of existing and emerging hot spots and analysis working with its network of local and global partners. This will help evidence-based decision making by local governments and key stakeholders.

As the pandemic plunges the world’s economy into a global recession, UN-Habitat is focusing on policies and measures to mitigate the local social and economic impact of COVID-19 and is working with a coalition of global thought leaders and stakeholders in public and private spheres.

UN-Habitat has already provided seed funding of over USD 1.3 million for scaling up  projects in 13 countries with community preparedness, outreach and hygiene support. The agency has also jointly launched with United Cities and Local Governments and Metropolis, a #BeyondTheOutbreak virtual live learning series for mayors and local leaders to share urban solutions. 

“The UN-Habitat team is working night and day to help city and community leaders on the frontline of this pandemic to reduce the risks in informal settlements and help the most vulnerable. 

“With our extensive network of partners as well as our in-house experts, UN-Habitat is working closely with cities and communities to find innovative and targeted solutions to provide water and sanitation, safe transport and to mitigate the economic impact on the urban poor,” said UN-Habitat’s Executive Director, Maimunah Mohd Sharif.

“We want to help build up the resilience of our community partners to respond to specific and varied challenges over the coming months and beyond.”

At the global level, UN-Habitat shares good practice and solutions and identifies successful policy, legal measures and governance approaches to respond to current needs and long term resilience.

In Africa, UN-Habitat will support 20 countries, prioritizing the coordination of emergency preparedness and response, improving access to food and basic services including water, sanitation and hygiene, and promoting entrepreneurship. UN-Habitat’s response in 11 countries in the Arab region focuses on improving water, sanitation, and hygiene, ensuring safe transport, securing livelihoods, vulnerability assessments and risk area mapping.

 In 17 countries in the Asia-Pacific region, the agency will collate, analyse and produce relevant data, improve hygiene, water, sanitation and health facilities and raise public awareness. And in 16 countries in Latin America and the Caribbean, UN-Habitat will strengthen the capacity of local authorities, help mitigate the economic impact of the pandemic on the urban poor and join regional efforts to bring investment to vulnerable areas.

To amplify the impact and broaden the reach of the Response Plan, UN-Habitat is launching a COVID-19 Campaign ‘Take action with us in cities and communities’ which calls on civil society organizations, community groups, professional, academic and research institutions, businesses and local authorities to commit online to acting in solidarity to fight the pandemic in cities and helping the most vulnerable communities. The Campaign will provide a central place to network and share solutions, initiatives, good practice, lessons and stories from partners and strengthen integrated action to improve the resilience of cities and communities.

The Response Plan and the COVID-19 Campaign provide a roadmap and rallying point for the combined commitment of UN-Habitat and its network of urban actors to support cities’ proactive responses to protect their populations, halt the pandemic and work towards recovery and resilience.

For more information contact: Susannah Price, UN-Habitat Chief of Communication

Email: Susannah.price@un.org Tel: +254 722719867

Tackling coronavirus (COVID‑19) Contributing to a global effort

On its microsite about COVID-19 the OECD is compiling data, analysis and recommendations on a range of topics to address the emerging health, economic and societal crisis, facilitate co-ordination, and contribute to the necessary global action when confronting this enormous collective challenge.

In addition it offers “a country policy tracker”.
What are countries doing to contain the spread of the coronavirus? How are countries helping people, small businesses and the economy to weather the crisis and beyond? This Country Policy Tracker helps you to navigate the global response.

http://oecd.org/coronavirus/en/?fbclid=IwAR2fvsMo0Y86zUxab4nK4lNtK7JGpBMl3KSXTuF2r41ejnpOslxFAt6d6Tc#country-policy-tracker

In addition – on city level – a summary can be found in the briefing note on
Cities policy responses
https://read.oecd-ilibrary.org/view/…
Cities may be better equipped than the rest of their country to respond to the COVID19 crisis due to their well-developed health care facilities. However, cities are densely populated places where people live and gather, thus at risk of spreading the virus due to the close proximity among residents and challenges to implement social distancing. The briefing note provides examples of measures taken by cities to respond to the current coronavirus epidemic, clustered around six categories: i) communication and awareness raising, ii) workplace and commuting; iii) social distance; iv) vulnerable groups; v) local service delivery; and vi) support to business.

If you wish to submit examples of how your cities respond to COVID-19, please contact

CFEcities@oecd.org

The Covid-19 pandemic from an urban planning perspective

From an urban planning perspective, epidemics historically have always left their traces in our cities. Now COVID-19 joins a long list of infectious diseases – such as the Spanish flu of 1918 in New York and Mexico City or the Ebola epidemic in West Africa in 2014.

CityLab has talked to Michele Acuto, Professor of Global Urban Politics at the University of Melbourne, about the intersections of urban planning and public health in the age of digitalization and globalization.

Read more